Claims Investigator SIU

Date: Jul 5, 2024

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members.

We work hard and play hard.

We're about doing what's right and feeling good about it.

Position Details

What you will do:

  • Evaluate concerns and fraud indicators to develop investigative plans for all lines of business in insurance claims, including Property, Auto Fire and Theft, Casualty, Accident Benefits and claims with Legal disputes.
  • Serve as a resource for the claims operation for special investigations and fraud.
  • Consult internally with Claims business units (all lines), and provide resources and recommendations to assist the fraud initiatives as required.
  • Communicate effectively with all stakeholders, and prepare reports, trial briefs, and updates on investigations in a timely and respectful manner.
  • Build and maintain productive business relationships with law enforcement (police, fire, and border control), government bodies, and investigative organizations.
  • Attend court proceedings or hearings as required.
  • Ensure ongoing handling of claims investigations within company standards and industry best practices and regulations.
  • Responsible for overall file handling and work product quality.
  • Comprehensive knowledge of SIU regulations.
  • Assist with ongoing training of all internal anti-fraud personnel.
  • Provide feedback to Management on process and system improvement initiatives for the department.
  • Comply with relevant provincial and federal laws, Insurance regulations, insurance carrier best practices and follow and enforce CAA Claims policies, procedures and best practices.
  • Assist with evaluating, selecting, and ensuring quality and cost containment for vendors including defense firms, private investigators, records review companies, legal document and photocopy companies, expert witnesses and any other vendors that might be used for the settlement of relevant auto claims


Who you are:

  • Post-secondary education in Criminology, Insurance Management, Business Administration or related field. 
  • CIP designation completed or in progress is preferred.
  • Strong passion for the P&C insurance industry with a focus on fraud containment.
  • Strong technical, analytical and problem solving skills and the ability to exercise prudent judgment to make decisions based on accurate and timely analysis of trends.
  • As required by situations, demonstrate ability to work in teams and independently.
  • 5 plus years’ experience in the Property and Casualty insurance industry.
  • 2 plus years as an SIU investigator. 
  • Litigation experience and legal knowledge.
  • Must have a clear understanding of insurance industry practices, standards and terminology;
  • Some experience handling property damage and injury claims as well as serious injuries and litigation.
  • Must have a valid driver's license and a personal vehicle.


What’s in it for you: 

  • Competitive salary
  • Annual bonuses and merit increases
  • 3 weeks’ vacation
  • Flexible benefit plan
  • Defined Contribution Pension
  • Complimentary CAA Membership


As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.