Director - Claims

Date: Jul 8, 2024

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. 
We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative. 
We work hard and play hard. We're about doing what's right and feeling good about it. 

Position Details


What you will do:

  • Responsible for the development, implementation, execution and continuous improvement of claims management practices and processes 
  • Direct the development and execution of controls/systems to manage indemnity and expense costs
  • Develop, communicate and monitor key performance indicators
  • Build and foster strong, productive working relationships with key stakeholders, enablement teams and external partners
  • Maintain an in-depth awareness of legal, regulatory, compliance developments within the insurance claims industry, and determine and communicate impacts and recommendations
  • Direct the development of the vendor selection/management and audit process
  • Lead and mentor team members, providing guidance, feedback and direction for professional development plans



Who you are:

  • University degree 
  • FCIP and/or CIP 
  • 10+ years of proven experience managing claim adjudication and operations teams in a P&C insurance environment
  • Strong knowledge of regulatory requirements 
  • Exceptional leadership and collaboration skills with demonstrated experience successfully developing and mentoring teams and building strong partnerships
  • Excellent communication and presentation skills with the ability to effectively convey complex ideas to various stakeholders



What’s in it for you: 

  • Competitive salary
  • Annual bonuses and merit increases
  • Flexible benefit plan
  • Defined Contribution Pension
  • Complimentary CAA Membership


As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.