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Insurance Operations Specialist

Date: Nov 21, 2022

Location: Thornhill, ON, CA, L3T 7P7

Company: CAA Club Group

About Us

CAA Club Group is seeking to hire an Operations Specialist to join our Insurance team.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members.


We work hard and play hard.


We're about doing what's right and feeling good about it.

Position Details

What You Will Do

Reporting to the Claims Manager, Insurance Operations Specialist will drive the following:

  • Develop, Implement and Maintain Workflows, Policies and Procedures for all Business Processes in all business units within Insurance Distribution and claims (P&C and Travel)
  • Provide Business Advisory and Project Management services in a Consulting environment on strategies, initiatives, tactics, targets, and goals
  • Develop and Maintain Business Intelligence and Analytics through interactive reports relative to the Insurance Distribution  & claims channels and liaison with all internal partners as required
  • Develop and execute stakeholder and front-line communication strategy across the insurance distribution and claims channels 


What You Have

  • Post-secondary education 
  • Minimum of 5 years of previous experience in a role involving process improvement, project management, or leadership 
  • Knowledge of Insurance is a necessity 
  • CIP and/or OTL license is a strong asset along with previous Call Centre Management experience is preferred
  • Excellent planning and organizational skills, with the ability to work on several projects concurrently
  • Excellent communication skills, both written and verbal
  • Excellent working knowledge of Microsoft Office Suite
  • Strong customer service skills
  • Strong analytical and decision-making skills
  • High level of attention to detail

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation. Orion will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.