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Insurance Sales Agent (Remote Opportunity)

Date: Mar 14, 2023

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details


What You Will Do
•    Quote and sell auto and property insurance to inbound callers
•    Follow procedures and underwriting guidelines as part of the sales process
•    Assess the needs of the customer
•    Identify and make recommendations for additional P&C coverage
•    Achieve set target for sales, quality, average call time, etc.

Who You Are
•    Post-secondary education completed
•    Considerable experience in retail, customer service, and/or a call centre environment
•    Strong communication skills, both written and verbal
•    A highly motivated individual, committed to continuous improvement and exceeding client expectations
•    You use your critical thinking skills to identify needs and propose solutions to the customers
•    You are a team player who shares knowledge and insights with peers
•    You are positive, customer focused and resourceful
•    Insurance experience is considered an asset
•    OTL/RIBO licensed an asset (if you are not licensed, you must be willing to obtain your OTL, provided by CAA)

**OTL (Other Than Life) insurance license training will be provided by our in-house learning and development team who will teach you about the home and automobile products, and overall industry information in preparation to write the OTL exam. A successfully completed OTL exam is required for the job.  

Call Centre Hours

Monday to Thursday - 8:00am to 8:00pm
Friday - 8:00am to 6:00pm
Saturday (once a month) - 9:00am to 4:00pm

**You must be flexible to work various shifts within the call centre hours.


What’s In It For You
•    Competitive salary with pay for performance bonuses and incentives
•    Annual bonuses
•    3 weeks’ vacation
•    Flexible benefit plan
•    Defined Contribution Pension
•    Complimentary CAA Membership

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.