Insurance Service Agent

About Us

Our Insurance P&C call centre is a dynamic and professional environment which strives to offer the ultimate customer experience.  We share in each other’s successes, drive change and support each other while maintaining a great working environment to deliver on what is best for the customer.

Who we are

Position Details

What You Will Do

• Service our existing members with their insurance policies
• Answer any query about coverage or additional coverage
• Quote and sell auto and property insurance to inbound policyholders
• Follow procedures and Underwriting guidelines as part of the acquisition process
• Assess customer needs and identify and make recommendations for additional P&C coverage
• Achieve set targets for customer service, quality, etc.

What You Have

• Post-secondary education completion preferred
• Considerable experience in retail, customer service and/or call centre environment
• Willingness to obtain OTL (Other Than Life) license
• Proficient in MS Office suite
• Strong technical, analytical and critical thinking skills
• Excellent communication skills, both written and verbal
• Strong customer service skills with a commitment to continuous improvement and exceeding client expectations

** OTL (Other Than Life) insurance license training will be provided by our in-house learning and development team who will teach you about the home and automobile products, and overall industry information in preparation to write the OTL exam.  A completed OTL exam a requirement for the job, and we will be training candidates in preparation to write the licensing exam. 

Must be flexible around call center hours

Monday - Thursday from 8:00AM to 8:00PM
Friday from 8:00AM- 6:00PM
Saturday (once a month) from 9:00AM- 4:30PM

What’s In It For You

• Work from home opportunities
• Pay for performance bonus incentives

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.