Insurance Supervisor Business Solutions

Date: Jul 11, 2024

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members.


We work hard and play hard.


We're about doing what's right and feeling good about it.

Position Details


What You Will Do:

  • Plan and lead team in execution of system solutions, providing regular updates to stakeholders and Business Solutions Manager(s) regarding progress and emerging issues across various functions of the organization at a National level
  • Solve highly complex or escalated issues (level 3) by applying a breadth of technical and business expertise to identify innovative solutions
  • Lead change and test approach methodology
  • Explore and research new tools & system changes to improve workflows
  • Provide strategic leadership, coaching, and development of a group of diverse professionals to achieve organizational objectives
  • Identify and evaluate risks, and recommend mitigation strategies ensuring both compliance and usability of insurance systems
  • Maintain positive and trust-based relationships with internal and external stakeholders as well as third-party vendors


Who You Are:

  • Post-secondary education in Business Administration, Information Technology, or related field
  • Minimum of 2 years of people leadership experience
  • Strong analytical and problem-solving skills
  • ​​​​​​​Strong interpersonal skills and ability to work in a team environment
  • Excellent written communication, verbal communication, and presentation skills
  • Experience in a P&C Insurance environment is an asset
  • CBAP, CTAL-TM designations or equivalent Business Analysis/Testing certifications and experience are an asset
  • Experience using MS Office (Excel, Word, PowerPoint), MS Visio and MS Project


Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.