Insurance Support Associate

About Us

As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

• Support the Insurance Sales team by answering inbound calls from our CAA Insurance policy holders regarding general service inquiries around billing options and payments
• Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace
• Assist with the collection of data for departmental reporting
• Offer support for ongoing departmental projects and initiatives
• Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided

Who You Are

• Post-Secondary education completed, University preferred
• 1-3 years of exceptional customer service experience
• Previous experience in a call centre environment
• Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation
• Strong teamwork and analytical skills
• Excellent communication skills, both verbal and written

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.