Insurance Support Associate

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience.

We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!

Position Details

What You Will Do

• Support the Insurance Service team by answering inbound calls from our CAA Insurance policy holders regarding general service inquiries around billing options and payments
• Send outbound correspondence to CAA Insurance policy hoders, providing technical support for CAA Connect and CAA MyPace
• Assist with the colelction of data for departmental reporting
• Offer support for ongoing departmental projects and initiatives
• Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided

Who You Are

• Post-Secondary education completed, University preferred
• 1-3 years of exceptional customer service experience
• Previous experience in a call centre environment
• Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation
• Strong teamwork and analytical skills
• Excellent communication skills, both verbal and written

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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