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Investigative Services Field Adjuster (SIU)

Date: Aug 5, 2022

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

CAA Club Group is seeking to hire an Investigative Services Field Adjuster (SIU) to join our Insurance team.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members.


We work hard and play hard.


We're about doing what's right and feeling good about it.

Position Details


What You Will Do 

  • Conduct field investigations including taking statements, conducting scene investigations, and neighborhood canvasses. Collaborate with the lead adjuster, different vendors and experts to contemplate vehicle inspections, EUO and investigative steps towards resolution of investigative file
  • Evaluate liability, and subrogation exposures and potential
  • Provide direct reports to Leadership for Denied Claims and possible escalated situations in a concise and timely manner
  • Assist with investigative services reporting as required and developed
  • Present at the Fraud Committee meeting with findings and recommendations
  • Review and analyze initial losses to ensure file meets assignment criteria
  • Set appointments to meet with insureds and other parties as a CAA representative; demonstrating CAA core values and providing premiere customer service
  • Contact and coordinate all parties involved in the initial stages of a loss and throughout the claim process. This includes other vendors and experts whereby assignment, instructions, budgets and direct reporting is provided


Who You Are

  • Post-secondary education 
  • CIP designation or working towards 
  • Minimum of 3 years experience in the similar role with knowledge of PD/Property and Casualty claims
  • Completion of or willingness to obtain the following license/certification/courses: Private Investigator License, Certified Fraud Examiner (CFE) certification, Fire Investigation and/or ICAR courses
  • Law enforcement knowledge 
  • Experience with conducting OSINT research
  • Excellent customer service experience 
  • Must have excellent verbal and written communication skills
  • Strong working knowledge of Microsoft Office Suite
  • Ability to work in cross functional teams 
  • High level of attention to detail and ability to maintain confidentiality 
  • Strong negotiations and analytical skills 


Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.