Senior Accident Benefits Adjuster

Date: Sep 6, 2023

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. 
We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative. 
We work hard and play hard. We're about doing what's right and feeling good about it. 

Position Details

What you will do:

  • Investigate, evaluate, negotiate personal/commercial lines claims of moderate to high complexity
  • Manage Catastrophic claims and claims with catastrophic risk
  • Handle their own litigation/LAT disputes
  • Manage challenging coverage claims with tact and professionalism
  • Timely, accurate reserving in line with corporate protocols and guidelines
  • Maintain control over expenses through pro-active handling techniques
  • Obtain approval from Manager on claims above authority
  • Provide high quality customer experience to all stakeholders
  • Collaborate effectively with peers/other departments
  • Remain up to date on industry trends and case law
  • Manage claims in litigation, participate in mediations, pre-trials, and settlement conferences
  • Perform other tasks and duties as assigned by the Manager


Who you are:

  • Post-secondary education or equivalent experience
  • Minimum of 5-7 years of accident benefits claims handling
  • CIP or working towards designation
  • Solid understanding of SABs and LAT Common Rules of Practice and Procedure along with knowledge of case law
  • Strong understanding of Ontario Auto Legislation and insurance contracts in various jurisdictions
  • Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
  • Good time management skills
  • Ability to collaborate in a team environment; prioritize and multi-task
  • Ability to cross-reference information with attention to detail
  • Adaptability and willingness to learn
  • Strong decision making and problem-solving skills
  • Excellent communication skills, both written and verbal
  • Demonstrated negotiation and conflict resolution skills
  • Strong general computer knowledge required


What’s in it for you: 

  • Competitive salary
  • Annual bonuses and merit increases
  • 3 weeks’ vacation
  • Flexible benefit plan
  • Defined Contribution Pension
  • Complimentary CAA Membership


As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.