Staff Appraiser - Auto PD Claims

Date: Apr 4, 2024

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

Job responsibilities


  • Conduct field appraisals within a defined territory while maintaining quality and performance standards
  • Schedule field appraisals and ensure prompt delivery of appraisal reports to Claims unit
  • Efficient record keeping for all logs and reporting 
  • Establish and maintain all inspections including random on the spot inspections
  • Support Auto PD Adjusters 
  • Participate in industry events, training of other PD staff, and special projects

Job Requirements 

  • Minimum of 3 years’ experience with estimating or appraisal in a collision repair shop or insurance claims environment 
  • Working knowledge of electronic estimating software and relevant industry technical qualifications such as I-Car courses
  • Post-secondary education 
  • Excellent communication skills both written and oral 
  • Excellent organizational skills 
  • Superior customer service and interpersonal skills 
  • Excellent negotiation skills
  • Ability to work remotely, independently, and unsupervised 

What’s in it for you: 

  • Competitive salary
  • Annual bonuses and merit increases
  • 3 weeks’ vacation
  • Flexible benefit plan
  • Defined Contribution Pension
  • Complimentary CAA Membership


As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.