Subrogation Coordinator

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more. 
 

Join our growing team where everyone belongs!

Position Details

What You Will Do 

• Review documents to determine recovery or salvage remittance
• Order all police reports as required
• Ensure adequate reserving practices
• Identify responsible parties and place on notice/ create recovery packages  
• Proactive diary with and regular follow up calls with members, TPA, PC’s, etc.
• File reporting  as per company procedure including processing payments
• Ensure immediate and effective responses are provided through written/telephone communication to the following; (lawyers, clients, third parties)
• Ongoing processing of claims, detailed and thorough liability and quantum investigation, needs analysis, and delivery of superior customer service
• Determine that proper reserves have been established

Who You Are

• Post-secondary education completed and equivalent work experience in a related field
• Minimum of 1 year experience in claims, subrogation or collections
• Property/Auto Claims Experience is an asset
• Excellent customer service experience 
• Must have excellent verbal and written communication skills
• Strong working knowledge of Microsoft Office Suite
• Ability to work in cross functional teams 
• High level of attention to detail
• Strong negotiations and analytical skills 

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.