Subrogation Coordinator

Date: Sep 9, 2023

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

CAA Club Group is seeking to hire a Subrogation Coordinator to join our Insurance team.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details


What You Will Do 


  • Review documents to determine recovery or salvage remittance

  • Order all police reports as required

  • Ensure adequate reserving practices

  • Identify responsible parties and place on notice/ create recovery packages  

  • Proactive diary with and regular follow up calls with members, TPA, PC’s, etc.

  • File reporting  as per company procedure including processing payments

  • Ensure immediate and effective responses are provided through written/telephone communication to the following; (lawyers, clients, third parties)

  • Ongoing processing of claims, detailed and thorough liability and quantum investigation, needs analysis, and delivery of superior customer service

  • Determine that proper reserves have been established


Who You Are

  • Post-secondary education completed and equivalent work experience in a related field

  • Minimum of 1 year experience in claims, subrogation or collections

  • CIP/FCIP designation or Collection License an asset

  • Paralegal experience as asset

  • Property Claims Experience is an asset

  • Excellent customer service experience 

  • Must have excellent verbal and written communication skills

  • Strong working knowledge of Microsoft Office Suite

  • Ability to work in cross functional teams 

  • High level of attention to detail

  • Strong negotiations and analytical skills 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.