Supervisor Agent & Customer Relations

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

• Coaching, developing and motivating Service agents to ensure that they are meeting expectations against key performance indicators and achieving their career objectives
• Deliver on profitable growth through a commitment to providing protection through customized insurance solutions and an exceptional customer experience to members
• Provide immediate and ongoing feedback and mentoring to employees regarding their performance and development
• Participate in Insurance business planning as well recruitment and workforce planning
• Assist with projects and initiatives to help meet the organizations strategic goals
• Manage, analyze and optimize revenue, retention, underwriting goals and customer experience quality levels results
• Support an environment that encourages high performance, high engagement and career growth
• Lead staff meetings to review department and corporate results
• Implement new policies and procedures, and conducting regular ensure compliance with all company underwriting guidelines
• Work with business partners to help achieve organizational objectives

Who You Are

• Must have OTL (Other Than life) license
• Post-secondary education in Insurance of business-related field preferred
• 2 – 4 years of supervisory experienced required along with 2 -4 years Insurance experience
• Effective business decision making attributes
• Excellent customer service and interpersonal skills
• Exceptional written and verbal communication skills
• Excellent organizational, time management, project management and planning skills are essential
• Demonstrated high performance in Insurance Sales/Service role/function
• Superb leadership abilities to maximize team performance and organizational success

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.