Technical Consultant, Property Claims

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What you will do:

• Provide direction/training to adjusters on reserving, investigation and settlement of Property claims
• Coaching/mentoring on strategies to achieve file management and resolution while ensuring adherence to internal procedures and external requirements.
• Ensure adherence to internal procedures through continual learning and development of the PD adjusting team,  engaging continuous improvement initiatives and performance management. 
• Performing audits to ensure compliancy and proactive action plans to move claims to resolution.
• Responsible for maintaining an evolving understanding of litigation trends, case law, mediation/arbitration outcomes and industry trends, transferring this knowledge to the claims team via training sessions and technical bulletins.  
• Handling of any litigations claims 
• Create and deliver training materials for onboarding of new adjusters, continuing education for existing adjusters
• Technical review of claims denials and large loss property damage claims
• One on One technical coaching with physical damage adjusters
• Analyze data, processes and analytics to interpret and provide suggestions for departmental improvement
• Review performance of existing claim vendors, in addition to performing audits to ensure compliancy and proactive action plans to move claims to resolution for all provinces
• Liaise with operations to create automated data reports, including documentation, toolkits, and FAQ’s, to provide to the business unit with information
   

Who You Are:

• FCIP/CIP or Post-secondary education or equivalent experience
• Minimum 3-5 years’ experience handling Property claims required.
• Strong organizational; decision making and problem solving skillset with excellent communication skills, both written and verbal
• Ability to identify and analyze coverage issues with expertise in file preparation, and demonstrate ability to negotiate a file to resolution
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations
• Ability to cross-reference information with attention to detail
• Ability to understand insurance contracts in various jurisdictions is an asset
• Knowledge of handling claims across Canada, as well as US exposures is an asset 
• Experience with coaching/training an asset

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.