Towing and Storage Specialist
Thornhill, ON, CA, L3T 7P9
About Us
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.
Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
- Work-life harmony with access to an award-winning holistic wellness program,
- Continuous learning through our robust corporate curriculum and education reimbursement program,
- Incredible rewards, travel incentives, and product and service discounts,
- Pay-for-performance and best-in-class recognition programs, and
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Position Details
What you will do:
- Investigate, evaluate, negotiate towing and storage payouts on PD Claims while adhering to the established by-laws
- Manage a pending of Pay Into Court files, as they arise
- Act as liaison between Members, shops, tow operators, pounds, legal and salvage vendors to ensure TSU adherence
- Responsible for ensuring that all Total Loss vehicles are moved to salvage, ensuring plates/personals removed, as well as vehicle released
- Responsible for the repatriation of Stolen and Recovered vehicle processing either local or overseas
- Collaborate effectively with peers/other departments
- Remain up to date on industry trends and by laws
- Perform other tasks and duties as assigned by the Manager
Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply
Who you are:
- Completion of Post-secondary education
- 1-5 years prior claims handling experience coupled with 2-3 years customer service experience
- Strong knowledge of relevant and current towing equipment, and towing and storage by-laws
- Familiar with Small Claims Court practices/procedures and Pay Into Court, and cheque certification process
- Excellent communication skills both written and oral
- Demonstrated negotiation and conflict resolution skills
- Superior customer service and interpersonal skills
#LI-Hybrid
#LI-SS1
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.