Towing and Storage Specialist

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What you will do:

• Investigate, evaluate, negotiate towing and storage payouts on PD Claims while adhering to the established by-laws
• Manage a pending of Pay Into Court files, as they arise
• Act as liaison between Members, shops, tow operators, pounds, legal and salvage vendors to ensure TSU adherence
• Responsible for ensuring that all Total Loss vehicles are moved to salvage, ensuring plates/personals removed, as well as vehicle released
• Responsible for the repatriation of Stolen and Recovered vehicle processing either local or overseas 
• Collaborate effectively with peers/other departments 
• Remain up to date on industry trends and by laws
• Perform other tasks and duties as assigned by the Manager

Who you are:

• Completion of Post-secondary education 
• 1-5 years prior claims handling experience coupled with 2-3 years customer service experience
• Strong knowledge of relevant and current towing equipment, and towing and storage by-laws
• Familiar with Small Claims Court practices/procedures and Pay Into Court, and cheque certification process
• Excellent communication skills both written and oral
• Demonstrated negotiation and conflict resolution skills
• Superior customer service and interpersonal skills

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.