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Unit Manager - Auto Claims

Date: Mar 12, 2023

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us


Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are


Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative. 

We work hard and play hard. We're about doing what's right and feeling good about it. 

Position Details


What you will do:

  • Interface with management to understand critical business objectives in order to influence initiatives that enhance member relationships/value and system performance and support.
  • Training, coaching and counselling the adjusters in the PD unit
  • Provide input into training, procedures, standards and education in the department
  • Ensure appropriate claims handling and resolve customer complaints in a timely and efficient manner Identification and elimination of potential exposures to risk from digital marketing platforms
  • Conduct performance appraisals, interview, hire, and train new adjusters to the team 


Who you are:

  • Completion of post-secondary education
  • Have obtained or working towards your certification in CIP or CRM
  • 3 years insurance experience in Physical Damage claims
  • A proven ability to have a big picture focus, with strong personal drive to make a difference
  • A Proven track record to effectively lead, coach and motivate a team and possess exceptional decision making, problem solving and negotiation skills


What's in it for you: 

      •    Competitive salary
      •    Annual bonuses and merit increases
      •    3 weeks’ vacation
      •    Flexible benefit plan
      •    Defined Contribution Pension
      •    Complimentary CAA Membership

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.