Unit Manager - Auto Claims

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. 
We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative. 
We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

Job Responsibilities:

• Ensures files are being handled in line with service level agreements and in compliance with internal claims procedures and external legislative requirements
• Leads, manages and develops claim associates to maximize full performance potential
• Accountable for the customer experience as delivered by the team, ensuring exceptional customer service is delivered internally and externally
• Identify opportunities for improvement in the customer experience
• Assist in executing claims corporate strategies
• Conducts quality and administrative file audits

Job Requirements:

• Post-secondary education required
• CIP designation is an asset
• Minimum 3 years’ experience in Auto claims handling
• Working knowledge of the Insurance Act and other legislation governing Auto insurance claims
• Knowledge of claims operating systems
• Progressive experience in training/mentoring/coaching employees

What’s in it for you: 

• Competitive salary
• Annual bonuses and merit increases
• 3 weeks’ vacation
• Flexible benefit plan
• Defined Contribution Pension
• Complimentary CAA Membership

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment. 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.