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Unit Manager Property (Property Claims)

Date: Mar 14, 2023

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

Job Responsibilities:

  • Ensures files are being handled in line with service level agreements and in compliance with internal claims procedures and external legislative requirements
  • Leads, manages and develops claim associates to maximize full performance potential
  • Accountable for the customer experience as delivered by the team, ensuring exceptional customer service is delivered internally and externally
  • Identify opportunities for improvement in the customer experience
  • Assist in executing claims corporate strategies
  • Conducts quality and administrative file audits


Job Requirements:

  • Post-secondary education required
  • CIP designation is an asset
  • Minimum 3 years’ experience in property claims handling
  • Working knowledge of the Insurance Act and other legislation governing property and casualty insurance claims
  • Knowledge of claims operating systems
  • Progressive experience in training/mentoring/coaching employees


What's in it for you: 

      •    Competitive salary
      •    Annual bonuses and merit increases
      •    3 weeks’ vacation
      •    Flexible benefit plan
      •    Defined Contribution Pension
      •    Complimentary CAA Membership

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.