Bilingual Customer Service Advisor

Date: May 23, 2024

Location: Montr�al, QC, CA, H3G 1V7

Company: CAA Club Group

About Us

At Orion Travel Insurance, we are passionate about helping our customers travel with confidence in the event that they require medical assistance. We require high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

What you will do:

  • Researching, resolving and responding as level two support for Travel Insurance agents in a call center environment. 
  • Assisting with policy interpretation, sales support you will also be responding to Individual Medical Underwriting referrals. 
  • Upholding company standards of the department and regulatory bodies. 
  • Responsible for providing technical and product support to CAA Associates and external partners in a timely and efficient manner, as well as ensuring you are exceeding customer service standards and Key Performance Indicator (KPI) goals of the department.
  • Resolve minor issues through changes, workarounds suggestions. Escalate support for configuaration and/or system issues or for technical issues.


Who you are:

  • Excellent verbal and written communication skills: * Advanced French and English *
  • Post-secondary education completion, University degree an asset
  • 2-4 years customer service experience, with exposure to call center environment an asset
  • Insurance experience is an asset, preferably Travel Medical
  • Very good analytical skills and aptitude for problem solving
  • Ability to navigate different computer systems
  • Good working knowledge of Microsoft Office (in particular word and excel)
  • Ability to multi-task
  • Strong inter-personal skills, empathy, excellent attention to detail, team and customer service oriented.
  • Work capacity according to variable hours


Hours of operation: 
Monday- Friday 8:00am - 8:00pm
Saturday 9:00am - 5:00pm

Would be required to work any shifts within our hours of operation. Flexible Telework options if desired.

Telework upon hire: To work from home, an employee must comply with our telecommuting policies and procedures; have a minimum internet speed of 50 Mbps


Office Location: Orion Travel Insurance:
Positions are available at the following locations.

 CAA Quebec Office, 1180 Rue Drummond Street, Montreal Quebec

CAA Thornhill Office, 60 Commerce Valley Drive, Thornhill Ontario

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation. Orion will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.