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Business Consultant (Travel Insurance)

Date: Jan 19, 2023

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

At Orion Travel Insurance, we are passionate about helping our customers travel with confidence in the event that they require medical assistance. We require high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

Reporting to the Manager of Business Solutions, the Business Consultant, will drive the following:

What you will do:

  • Build long-term relationships with internal and external partners by communicating clear expectations. 
  • Assist in project sizing, resource and scope estimates. 
  • Lead sessions with business representatives to perform business analysis, including documentation of business initiatives using standardized templates. 
  • Prepare business requirements documentations that clearly define business problems, business objectives and options/solutions. 
  • Participate in project planning and provide regular status reports to management. 
  • Participating or lead daily team meetings (scrums).
  • Use standard business analysis methodologies to continually assess new solutions and processes to ensure those solutions meet customer's expectations. 
  • Identify, develop, and document testing strategies with acceptance criteria to validate business requirements. 
  • Provide 2nd and 3rd level end user support to both internal and external users, partners
  • Understand business needs and translate them into system solutions.
  • Advise on technology solutions to meet business needs.
  • Participating in planning and effective QA testing.


Who you are:

  • Post-secondary education in Business or Information Technology
  • Minimum 2 years experience in the Insurance industry is preferred 
  • 2 to 4 years experience as a Business Analyst or Business Consultant is considered an asset
  • Excellent written communication, verbal communication, and presentation skills
  • Strong interpersonal skills and ability to work in a team environment
  • Strong analytical and problem-solving skills
  • Strong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical models
  • Knowledge of the Insurance industry is an asset
  • Experience using MS Office (Excel, Word, PowerPoint), MS Visio and MS Project
  • Lean Six Sigma Yellow Belt or higher is an asset
  • CBAP or PMP designation is an asset
  • Proficient written and verbal French skills an asset

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation. Orion will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.