Claims Adjuster (ECH-QC)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience.

We offer:

Work-life harmony with access to an award-winning holistic wellness program,

Continuous learning through our robust corporate curriculum and education reimbursement program,

Incredible rewards, travel incentives, and product and service discounts,

Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!

Position Details

Reporting to the Supervisor, Claims Department, the adjuster studies, evaluates and settles personal lines and commercial lines claims.

Respond to inquiries relating to all aspects of a personal lines and commercial lines claim.
Investigate and evaluate claims on a variety of policies to determine coverage, damages, liability and settlement. 
Review and analyze policy conditions, provisions and exclusions for different types of claims. 
Appoint claims suppliers (appraisers, adjusters, contractors, specialists, lawyers) 
Process payments (or denials of payment) in accordance with established reporting levels, policy conditions and guidelines. 
Submit all files to the immediate supervisor with recommendations for technical reserves, payments and settlement, with follow-up on file closure.
Provide direct feedback to claims providers to facilitate claims investigations and controls. 
Target, direct and manage efforts to maximize subrogation and recourse rights with other parties. 
Maintain accurate and up-to-date claims reserves. 
Maintain and record outstanding claims reserves and payments in the claims settlement system in a timely manner, and record and report accrued income.
Document claims files with particulars and treatment related to each claim.
Communicate to the underwriting department any information gathered that may affect risk assessment. 
Ability to travel as required. 

Your profile:

Perfectly bilingual (French and English)
Have a college diploma
Possess an AMF license for personal lines and commercial lines.
CIP or FCIP designation
At least two years' experience as a claims adjuster
Ability to work both independently and as part of a team
Ability to adapt to changing priorities
Excellent negotiating, analytical and investigative skills
Excellent oral and written communication, time management, problem solving and organizational skills
Comfortable working in a computerized environment 

Benefits for you:

A comprehensive and competitive compensation and benefits package;
Annual bonus program based on performance;
Annual merit-based salary increase;
Registered Retirement Savings Plan with a matching contribution component; 
Free CAA-Quebec membership card.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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