Claims Adjuster QC

Date: May 28, 2024

Location: Laval, QC, CA, H7T 2S3

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.                     

We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

Reporting to the Claims Supervisor, the Claims Adjuster investigates, evaluates and settles both Personal lines and Commercial lines claims.

Key accountabilities and responsibilities:
•    Attend to inquiries by telephone, fax, letter and email pertaining to all facets of personal lines and commercial lines claims.
•    Proactively investigate and evaluate potential claims under a variety of policies to determine coverage, damages, liability and settlement through methods of direct handling and claims examining. 
•    Review and analyze policy conditions, provisions, exclusions and endorsements pertinent to a variety of losses. 
•    Appoint claims vendors (appraisers, adjusters, contractors, experts, lawyers) as directed and in accordance with company guidelines.
•    Process payments (or denials) in accordance with established authority levels, policy conditions and guidelines of the Company.
•    Refer all files above established level of authority to direct supervisor with recommendations for reserves, payments and resolution with follow up through to file closure.
•    Direct and provide feedback to external claims vendors for effective investigation, control and facilitation of claims. 
•    Identify, direct and manage efforts to maximize subrogation and recovery from other parties. 
•    Maintain timely and accurate claim reserves on files.
•    Maintain/record timely loss and expense reserves and payments in the Claims System on a timely basis and participate in the recording and reporting of claims accruals
•    Document claim files with appropriate particulars of claim and claim handling.
•    Advise the Underwriting department of any information gathered which may affect risk assessment. 
•    Meet or exceed established objectives for service and performance.
•    Additional duties and special projects as assigned by Supervisor/Manager.
•    Some travel may be involved.

Who You Are 
•    Must be fluently bilingual (French and English)
•    College certificate
•    Personal lines and commercial lines permit from AMF required
•    Minimum of 2 years of experience in claims adjusting
•    Able to work independently and as part of a team
•    Able to manage changing priorities
•    Excellent negotiation, analytical and investigative skills
•    Strong written and verbal communication skills 
•    Strong time management, problem solving and organizational skills
•    Be very comfortable in a computerized environment

What’s In It For You
•    Competitive total compensation and benefits package  
•    Annual shared success program based on performance 
•    Annual merit increases based on performance 
•    Registered Retirement Savings Plan with a matching contribution component 
•    Complimentary CAA Membership 

Our Commitment

We are an equal opportunity employer, and we invite women, members of visible and ethnic minorities, Aboriginal people and people with disabilities to apply. If you require an accommodation, please notify us and we will work with you to meet your needs.