Bilingual Customer Service Coordinator (ECH-ON)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do 

• Provide prompt, accurate, and friendly customer service to our brokers and insureds
• Responding to general billing inquiries
• Review policy status
• Update banking details
• Review & amend payment schedules
• Process credit card payments and apply them to the policy administration system
• Ability to manage large number of incoming calls
• Handle and resolve customer complaints in a professional manner
• Keep detailed records of customer interactions in policy administration system
• Adhere to set communication procedures, guidelines and policies

Who You Are 

• 1-3 years experience in Call Centre environment and/or Accounts Receivable 
• Post secondary education in a related field preferred      
• Fluency in French is required
• Strong knowledge in MS Office skills -particularly Excel
• Strong problem solving skills, math skills; demonstrated logic and accuracy
• Good customer service skills. 
• Ability to multi-task

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.