Bilingual Senior Quality Assurance Specialist, Personal Lines

Date: Jun 28, 2024

Location: Mississauga, ON, CA, L4W 5N1

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners.Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.We are caring. We are leaders. We are innovators. We are collaborative. We work hard and play hard. We're about doing what's right and feeling good about it. 

Position Details

Reporting to the Product Manager, Personal Lines the Senior Data Specialist, will oversee the processes and procedures with respect to data reporting, providing analysis of trends, analysis, participate in testing, audits, documenting processes, procedures and training of associates. The successful candidate will have a professional ‘can-do’ attitude and a strong work ethic which will allow them to thrive within a fast paced environment.

  • Be the subject matter expert for Risk Sharing Pool and IBC Reporting for all Provinces other than Quebec.
  • Identify trends on IBC data quality and provide recommendations and changes to processes to address identified issues providing any necessary training or procedure changes.
  • Update and maintain documentation for RSP procedures and provide raining for Associates as needed on procedures and trends as required.  
  • Work collaboratively with both internal and external customers as it pertains to RSP or IBC reporting and procedures.
  • Be the contact person for RSP & GAA and ensure that all reports and error corrections are submitted on a timely basis.
  • Act as a backup to the team when needed on testing on system issues and third party rating engines as requested by the Manager, maintaining test results.    

Who you are

  • 5 – 7 years of experience in Personal Lines Underwriting 
  • College or University education in a related field is required
  • Have completed CIP pursuing or have completed FCIP  and or CRM designation
  • Must be bilingual; both French and English is required because the incumbent will be communicating with colleagues and clients from other provinces.

What’s In It For You

  • Competitive total compensation and benefits package  
  • Annual shared success program based on performance 
  • Annual merit increases based on performance 
  • DC Pension Plan with a matching contribution component 
  • Complimentary CAA Membership 

Our Commitment