Business Consultant (Production Support & UAT)

Date: Jul 10, 2024

Location: Mississauga, ON, CA, L4W 5N1

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

You will lead the investigation of Production Issues from across the insurance business including Underwriting, Claims, Finance, with a focus on the Guidewire suite of Applications. You will focus on understanding and addressing business needs by translating business needs into efficient system and process solutions, with a focus on the Guidewire suite of applications. Responsibilities encompass requirements gathering, planning and execution of the User Acceptance Testing (UAT), Post Deployment Testing, and providing production support to ensure optimal solutions, quality and performance. You will drive system and process changes, managing your deliverable against set timelines for successful project and maintenance release deployments. 

 

What You Will Do 

  • Collaborate with stakeholders across various departments including IT, Underwriting, Claims, Finance, to understand business needs
  • Collaborate with stakeholders to solicit Business Requirements using Agile and Waterfall Principles
  • Partner with IT to analyze requirements to determine system potential, down and upstream system impact, and the relative impact to business
  • Review business requirement documentation for completion and obtain final sign-off
  • Inspire Stakeholders in the art of the possible and utilize best practices to influence optimal solution design
  • Ensure test process, methodologies and tools are applied appropriately
  • Develop and document test scenarios, test matrices, and execute system integration testing
  • Execute User Acceptance Testing (UAT) and Post Acceptance Testing (PAT) after system implementation
  • Actively participate in the post implementation support and review phase
  • Assist in updating system tables files accurately when changes are requested in including product configuration and admin setup
  • Assist in communicating to management, team leaders and trainers on any new or changed functionality of a system
  • Provide technical support for clients via phone and e-mail to accurately record a detailed description of known issue, and work with cross functional teams to address in a timely manner

Who You Are 

  • Post-secondary education in Business or Information Technology 
  • CIP, CRM, CBAP, CAPM, PMP preferred but not required
  • Minimum 5 years' experience in the Insurance industry preferred
  • Strong interpersonal skills and ability to work in a team environment 
  • Strong analytical and problem solving skills
  • Excellent written communication, verbal communication, and presentation skills
  • Strong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical models
  • Bilingual (English and French) is nice to have

What’s In It For You

  • Competitive total compensation and benefits package  
  • Annual shared success program based on performance 
  • Annual merit increases based on performance 
  • Defined Contribution Pension Plan with a matching contribution component 
  • Complimentary CAA Membership 
     

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.