Business Solutions Consultant (ECH-ON)

Date: Sep 6, 2023

Location: Mississauga, ON, CA, L4W 0A5

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

What You Will Do 

  • Collaborate with IT to translate business needs into potential solution documents 
  • Prepare business requirement document
  • Prepare current "as is" workflow process as required and assess impact of future state 
  • Review business requirement documentation for completion and obtain final sign-off
  • Create reusable test assets and ensure test process, methodologies and tools are applied appropriately 
  • Develop and document test scenarios, test matrices, and execute system/integration testing
  • Execute User Acceptance Testing (UAT) and Post Acceptance Testing (PAT) after system implementation
  • Assist in training the trainers
  • Provide a status report on a regular basis
  • Manage deviation to plans and escalate to supervisor the issues that have significant impact to plans
  • Participate in project activities including the definition and interpretation of business requirements and creation of documents
  • Coordinate system integration testing to ensure test plan, test cases are executed
  • Assist in the implementation of system projects and new technology 
  • Participate in the post-implementation support and review
  • Collaborate with, IT, Project Manager, Analysts, or other internal staff, IT department, or external vendors to resolve problems, as needed
  • Analyze, respond to and resolve reported insurance system problems
  • Maintain system tables / files that hold business rules, rates/factors and other key information used for processing data and for rating purposes
  • Assist in updating system tables/files accurately when changes are requested including product configuration & admin setup.  
  • Set-up user access for all insurance systems
  • Assist in communicating to management, team leaders, and trainers on any new or changed functionality of a given system
  • Provide contents for training material
  • Provides on-call technical support for clients via phone and e-mail to accurately record a detailed description of known issue
  • Log and track communication and analysis of incident and/or problem

Who You Are 

  • Post-secondary education in Business or Information Technology 
  • CIP, CRM, CBAP, CAPM, PMP preferred but not required
  • Minimum 2 years’ proven experience in the Personal and Commercial Insurance or Finance industries preferred
  • Minimum 2 years’ experience as a Business Analyst or Business Consultant
  • Experience with regulatory reporting with IBC and GAA
  • Experience with Policy and Claims Administration systems
  • Strong interpersonal skills and ability to work in a team environment
  • Strong attention to detail, analytical and problem solving skills
  • Excellent written communication, verbal communication, and presentation skills
  • Strong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical models

What’s In It For You

  • Competitive total compensation and benefits package  
  • Annual shared success program based on performance 
  • Annual merit increases based on performance 
  • Defined Contribution Pension plan with a matching contribution component 
  • Complimentary CAA Membership 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.