Business Solutions Consultant (UAT)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

You will collaborate with business and IT stakeholders to develop and execute a robust User Acceptance Test (UAT) Framework across the insurance business including Underwriting, Claims, and Finance, with a focus on the Guidewire suite of applications. Responsibilities encompass planning and execution UAT, Post Deployment Testing, and providing production support to ensure optimal solutions, quality and performance. You will drive system and process changes, managing your deliverable against set timelines for successful project and maintenance release deployments

What You Will Do 

• Execute User Acceptance Testing (UAT), Post Acceptance Testing (PAT), while ensuring testing process, methodologies, and tools are applied appropriately and evidence captured

• Create and built test strategies, plans, estimates, and robust test scenarios that represent true end-to-end business processes

• Provide test artifact walkthroughs to Business and IT stakeholders, for review, feedback, and sign off

• Collaborate with Business and IT to determine whether test strategies meet the appropriate risk thresholds 

• Actively participate in the post implementation support and review phase

• Collaborate with stakeholders various departments including IT, Underwriting, Claims, Finance to understand business needs

• Partner with IT to analyze requirements to determine system potential, down and upstream system impact, and relative impact to business

• Inspire stakeholders in the art of the possible and utilize best practices to influence optimal solution design

• Assist in communicating to management, team leaders and trainers on any new or changed functionality of a system 

• Provide technical support for clients via phone and e-mail to accurately record a detailed description of known issue, and work with cross functional teams to address in timely manner

Who You Are

• Post secondary education in Business or Information Technology 

• CIP, CRM, CBAP, CAPM, PMP preferred but not required

• Minimum 5 years’ proven experience in P&C Insurance

• Strong interpersonal skills and ability to work in a team environment

• Strong analytical and problem solving skills

• Excellent written, verbal communication, and presentation skills 

• Strong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical models

• Bilingual (French and English) is nice to have

Please note: Internal applicants are asked to formally express interest by applying online no later than 10 business days of position being posted

What’s In It For You

• Competitive total compensation and benefits package  

• Annual shared success program based on performance 

• Annual merit increases based on performance 

• Defined Contribution Pension Plan with a matching contribution component 

• Complimentary CAA Membership 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization, we are focused on safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment. 

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