Claims Coordinator (ECH-ON)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative. 
We work hard and play hard. We're about doing what's right and feeling good about it. 
 

Position Details

What You Will Do 

The Claims Support Associate is responsible for providing support and administrative assistance to the Accident Benefits Claims department with various accountabilities ranging from creating new Accident Benefit Claims/Exposures, sending out Application packages, coordinating Insurer Examinations and preparation of correspondence to clients, legal representatives, and vendors.   

• Assist with customer support by responding to any inquiry calls from internal staff, clients, other insurers, vendors in a timely and professional manner for the Accident Benefits area.
• Liaise with Accident Benefits adjusters, medical and other pertinent vendors to coordinate scheduling of Insurer Examinations.
• Send out Accident Benefit Application packages to clients via email/mail
• Prepare technical and confidential correspondence/documents to clients, legal representatives, and vendors in relation to Accident Benefit Claims
• Create new Accident Benefit Claims/Exposures and process any pertinent documents, enter data/notes in various systems to support Accident Benefit adjusters.

Who You Are 

• Post-secondary education completion preferred
• Organizational awareness and detail oriented with a strong focus on quality
• Excellent communicator (oral and written) with emphasis on strong business writing skills
• Excellent interpersonal, analytical, decision making and problem-solving skills
• CIP designation or working towards completion is preferred
• Prior experience in claims administration is an asset
• Knowledge and proficiency with Microsoft Power BI is an asset
• Specialty claims program management experience is an asset

What’s In It For You

• Competitive total compensation and benefits package  
• Annual shared success program based on performance 
• Annual merit increases based on performance 
• Defined Contribution Pension Plan with a matching contribution component 
• Complimentary CAA Membership 
   

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

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