Claims Coordinator (ECH-ON)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. 
We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts, 
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.  

Join our growing team where everyone belongs!

Position Details

What You Will Do 

• Administration associated with documented internal control processes
• Maintain, update and amend as required established program administrative controls
• Assist in establishing, documenting, updating and verifying adherence to contractual service and performance standards
• Manage monthly claims accruals processes and reconciliation with reporting to finance and senior management
• Manage activity with respect to active claims services agreements
• Responsible for processing new claims in various systems, entering data in systems and recording in claims logs
• Maintain and develop library housing materials related to specialty insurance and program business including claims reporting and handling procedures, contracts, policy wordings, underwriting guidelines etc
• Serve as liaison for the claim department with internal and external auditors
• Serve as liaison between underwriting, brokers, claims service providers, vendors as well as internal and external stakeholders
• Administration of specialty programs including initial evaluations regarding claims processing
• Actively manage Claim Audit Program Schedule complete with necessary updates and current status
• Prepare and distribute monthly, quarterly and annual claims reports to internal associates, third party administrators, brokers and external adjusters
• Provide regular analysis with reporting on individual programs, division performance, trends and patterns
• Review and report on compliance with established key indicators measuring service and performance.
• Develop, analyze and report on vendor related loss adjustment expenses
• Support with recovery requests and demand letters (creation and tracking) under guidance
• Tracking early recovery efforts through confirmed estimates. Adapt estimate notes for pending Adapt payment approval
• Support technical services for estimate tracking and confirmation for invoice payment under guidance

Who You Are 

• Post-secondary education completion preferred
• Organizational awareness and detail oriented with a strong focus on quality
• Excellent communicator (oral and written) with emphasis on strong business writing skills
• Excellent interpersonal, analytical, decision making and problem-solving skills
• CIP designation or working towards completion is preferred
• Prior experience in claims administration is an asset
• Knowledge and proficiency with Microsoft Power BI is an asset
• Specialty claims program management experience is an asset

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

Our Commitment

We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you requires an accommodation, please notify us and we will work with your to meet your needs. As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

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