Claims Coordinator (ECH-ON)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. 

We offer:
•    Work-life harmony with access to an award-winning holistic wellness program,
•    Continuous learning through our robust corporate curriculum and education reimbursement program,
•    Incredible rewards, travel incentives, and product and service discounts, 
•    Pay-for-performance and best-in-class recognition programs, and
•    Competitive benefits that include a defined contribution plan, personal spending account, and so much more.  

Join our growing team where everyone belongs!
 

Position Details

What You Will Do 

The Claims Coordinator, Accident Benefit is responsible for providing support to the Accident Benefits Claims department with various accountabilities ranging from creating new Accident Benefit Claims/Exposures, sending out Application packages, coordinating Insurer Examinations and preparation of correspondence to clients, legal representatives, and vendors.   The successful candidate will have exceptional interpersonal skills and the ability to excel in a high performance and fast-paced environment

• Assist with customer support by responding to any inquiry calls from internal staff, clients, other insurers, vendors in a timely and professional manner for the Accident Benefit area.
• Liaise with Accident Benefit adjusters, medical and other pertinent vendors to coordinate scheduling of Insurer Examinations and any transportation and translation services required
• Prepare technical and confidential correspondence/documents to clients, legal representatives, and vendors in relation to Accident Benefit Claims. 
• Create new Accident Benefit Claims/Exposures and process any pertinent documents, enter data/notes in various systems to support Accident Benefit adjusters.
• Send out Accident Benefit Application packages to clients via email/mail.
• Verify and conduct any required financial transactions for Accident Benefits with various Claims systems within their delegated authority and appropriate IBC coding according to SABS guidelines. 
• Respond to submitted medical forms and corresponding OCF forms in HCAI based on SABS guidelines
• Verify and validate all unmatched HCAI documents for personal and commercial lines Accident Benefit claims.  
• Coordinate HCAI documentation to appropriate Associate and open Accident Benefit exposures when required.

Who You Are 

• Post-secondary education completion preferred
• 1-3 years claims experience or experience working within the health care industry or business administration
• Exceptional Customer service and interpersonal skills
• Strong organizational and time management skills
• Ability to prioritize and produce quality work with attention to detail and accuracy

Our Commitment

We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.
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