Customer Service Coordinator (Bilingual)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

What You Will Do

• Provide prompt, accurate, and friendly customer service to our brokers and insureds

• Responding to general billing inquiries

• Review policy status

• Update banking details

• Review & amend payment schedules

• Process credit card payments and apply them to the policy administration system

• Ability to manage large number of incoming calls

• Handle and resolve customer complaints in a professional manner

• Keep detailed records of customer interactions in policy administration system

• Adhere to set communication procedures, guidelines and policies

Who You Are

• 1-3 years experience in Call Centre environment and/or Accounts Receivable

• Post secondary education in a related field preferred

• Strong knowledge in MS Office skills -particularly Excel

• Strong problem solving skills, math skills; demonstrated logic and accuracy

• Good customer service skills.

• Ability to multi-task

• Bilingual in French & English 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.