Image Desk Appraiser

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. 

We offer:

• Work-life harmony with access to an award-winning holistic wellness program,

• Continuous learning through our robust corporate curriculum and education reimbursement program,
  Join our growing team where everyone belongs!
• Incredible rewards, travel incentives, and product and service discounts, 
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.  

Position Details

What you will do:

Reporting to the Director, the Auto Physical Damage Image Desk is responsible to build, review and approve estimate assignments. 

• Build, review and approve incoming photo image-based estimate assignments from policyholders and repair shops.
• Review of claims details to ensure correct information is recorded on the appraisal.
• Negotiate costs with repair facilities.
• Provide advice to the Auto PD adjusters when exceptions are encountered.
• Upon request, provide total loss vehicle evaluations.
• Upon request, provide evaluation of stolen and unrecovered vehicles.
• Support the coordination of internal and external appraisal resources to ensure assignments are dispatched for non-drivable vehicles, in a timely fashion.
• Confirm applicable coverages and appraisal information is correct and that dispatched assignments include correct vehicle, shop, and policyholder information.
• Assist with training of internal appraiser Associates by providing guidance and training to newly hired or promoted Associates.
• Support Auto PD adjusters by being available as a resource to assist with technical auto damage information.

Who you are:

• Two years of experience in an insurance appraisal or body shop estimating role.
• GAA Appraiser Certification (mandatory)
• Post-secondary diploma/degree, or industry experience as an equivalent.
• I-Car courses and/or automotive trades schooling is an asset.
• Automotive knowledge of vehicle construction, repair and damages analysis skills.
• Evidence of investigative logic.
• Evidence of negotiation skills.

Our Commitment

We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. 

#LI-Hybrid