Intermediate Claims Adjuster, Accident Benefits (ON)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. 
We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts, 
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.  

Join our growing team where everyone belongs!

Position Details

What You Will Do 
The Claims Adjuster, Accident Benefits is responsible for oversight and handling of automobile, long haul trucking, motorcycle, and recreational vehicle Accident Benefits claims. The claims are of varying complexity and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment. The Claims Adjuster, Accident Benefits ensures claims are properly investigated, evaluated, and resolved in a timely manner.

Provide oversight of external adjusters on outsourced claims
Investigate, evaluate, negotiate personal/commercial lines claims of moderate to high complexity
Manage challenging coverage claims with tact and professionalism
Timely, accurate reserving in line with Corporate protocols and guidelines
Maintain control over expenses through pro-active handling techniques
Direct vendor partners as necessary
Obtain approval from Manager on claims above authority
Manage claims in litigation, participate in mediations, pre-trials and settlement conferences

Who You Are 

Post-secondary education or equivalent experience
CIP or working towards designation
Minimum of 3-5 years experience handling casualty claims required
Strong organizational; decision making and problem solving skillset
Ability to understand insurance contracts in various jurisdictions
Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
Ability to cross-reference information with attention to detail
Strong general computer knowledge required
Excellent communication skills, both written and verbal 

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

#LI-Hybrid #LI-AF1

Our Commitment

We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you requires an accommodation, please notify us and we will work with your to meet your needs. As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.