Manager, Vendor Relations

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative. 

We work hard and play hard. We're about doing what's right and feeling good about it. 

Position Details

What You Will Do 

The Manager, Vendor relations will guide, develop and oversee the vendor management strategy within the Claims Function. The ideal candidate will be responsible for leadership of the vendor management team and supporting Echelon Contracts Manager with the creation and maintenance of contracts with vendors, managing vendor relationships, and ensuring appropriate quality assurance oversight. This individual will ensure that all aspects of legal and contractual obligations are sufficiently managed, ensuring timely and quality service to customers, broker partners and stakeholders. 

• Establish the vendor management strategy for the claims function and lead a team of vendor management professionals to deliver against this strategy
• In collaboration with key stakeholders and Quality Assurance, lead the development of Quality Assurance reviews and key performance dashboards that measure performance across various indicators
• Prepare reports to management that accurately reflect key performance indicators including but not limited to contract status, vendor performance and vendor capacity
• Manage Vendor Managers including hiring, performance management and day to day support of the team

Who You Are 

• 5-7 years of Vendor Management in a cross functional environment & People Leadership 
• Detailed understanding of contract terms, monitoring activities, and required due diligence
• Ability to communicate and articulate vendor performance issues and due diligence items to appropriate parties both internally and externally
• Post-secondary education completed in a related field
• Ability to act independently and support business partners through issue resolution process with suppliers

What’s In It For You

• Competitive total compensation and benefits package
• Annual shared success program based on performance
• Annual merit increases based on performance 
• Registered Retirement Savings Plan with a matching contribution component 
• Complimentary CAA Membership 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

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