Quality Assurance Analyst, Auto Claims

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative. 
We work hard and play hard. We're about doing what's right and feeling good about it. 

Position Details

What You Will Do 

The Quality Assurance Analyst, Auto Claim will be responsible for the completion of operational reviews of claims files. This role will enhance customer experience through quality assurance feedback and reporting, conduct call quality reviews of claim files that focus on identifying and interpreting trends in compliance, identify areas of concern, support performance and recommend process improvement and training to Claims management team. This position may will also include supporting the Quality Assurance Specialists, Auto Claims in special projects, quality reporting and other assigned duties. This role is an agent of change and continuous improvement, thinking creatively to identify issues and resolve challenges. The ideal candidate is professional with a wide range of industry experience, a team player and is passionate about process improvement.

Who You Are 

• Post-secondary education completed in a related field
• CIP/FCIP designation or working towards completion is preferred
• 3-5 years of Claims handing experience in Auto Claims
• Strong understanding of the regulatory compliance and claims workflows and procedures
• Well-developed written and verbal communication skills sufficient to present results, analysis and materials involving detailed descriptions and explanations
• Excellent time management skills with an ability to effectively prioritize and simultaneously manage multiple activities with varying complexity with minimal supervision, meeting demanding deadlines and produce high quality work
• Excellent interpersonal skills; ability to deal with a variety of internal clients
• Strong ability to quickly and accurately review claims for audit requirements
• Exceptional team player yet capable of operating independently

What’s In It For You

• Competitive total compensation and benefits package
• Annual shared success program based on performance 
• Annual merit increases based on performance 
• Registered Retirement Savings Plan with a matching contribution component 
• Complimentary CAA Membership 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

#LI-HYBRID