Quality Assurance Specialist
Mississauga, ON, CA, L4W 5N1
About Us
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.
Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience.
We offer:
- Work-life harmony with access to an award-winning holistic wellness program,
- Continuous learning through our robust corporate curriculum and education reimbursement program,
- Incredible rewards, travel incentives, and product and service discounts,
- Pay-for-performance and best-in-class recognition programs, and
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Position Details
Reporting to the Unit Manager, Quality Assurance, the Quality Assurance Specialist will be responsible for the completion of operational reviews of claims files focusing on adherence to best practices and compliance.
What you will do:
- Document and report on compliance adherence and update process and procedure documents.
- Focus on customer experience through call quality reviews.
- Adhere to reporting requirements related to Regulatory and Internal Compliance matters.
- Maintain documentation to coordinate department level workflows, audit processes, and associated compliance.
- Maintain awareness of industry trends and changes to ensure Echelon is prepared to respond in a manner consistent with our vision and values.
- Support Senior Quality Assurance Specialists in delivering on the quality assurance goals.
- Participate in special projects, targeted reviews, assignments, and other duties as assigned.
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who you are:
- 3-5 years of experience in Property Claims in the insurance industry.
- Additional experience in Auto PD, Accident Benefits, Bodily Injury and Vendor management would be an asset.
- Prior experience with file review and call quality audits with knowledge of Claims Monitor.
- Experienced in creation and management of workflow processes with strong data analytics skills.
- Strong understanding of the regulatory compliance and claims workflows and procedures.
- Post-secondary education in Insurance Management, Business Administration, related field, or industry experience is preferred.
- CIP / FCIP designation or working towards completion is preferred.
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment
We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you requires an accommodation, please notify us and we will work with your to meet your needs. As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.