Senior Business Consultant

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

•    Lead transformative business initiatives involving system and process changes.
•    Develop and present business cases to support strategic decision-making.
•    Conduct cost-benefit analyses to evaluate and optimize solutions.
•    Identify innovative solutions to enhance business processes and drive efficiency.
•    Act as a lead technical resource, responsible for ensuring alignment of technical solutions with business objectives.
•    Regularly make informed decisions in complex situations from end-to-end, with limited direction from Business Solutions Group Leadership.
•    Provide education, counsel, and advice on both internal and external projects/opportunities as appropriate.
•    Identify, develop, document, and execute testing strategies with acceptance criteria to validate business requirements.
•    Produce quality documents, including business processes and controls, requirements and specifications, test plans, and user guides.
•    Critically evaluate information gathered from multiple sources to understand business needs.
•    Apply expert elicitation techniques to probe, challenge, and understand business problems.
•    Assess risk by identifying potential exposures and the volatility, likelihood, consequences, time horizon, and correlation associated with the risk.
•    Develop and maintain key stakeholder relationships.
•    Support Project Managers and leadership throughout all phases of the project management lifecycle.
•    Stay up to date on industry and business trends through participation in professional associations, practice communities, and individual learning. 
•    Support leadership in the development and roll-out of strategic initiatives
 

Who You Are

•    An experienced business analyst with 3+ years in the P&C or Commercial Insurance industries, skilled in eliciting and documenting business requirements.
•    A leader of transformative initiatives, guiding system and process changes that align with business objectives and comply with industry regulations.
•    A strategic thinker who provides high-level oversight to technical teams, ensuring effective solution implementation without needing deep technical expertise.
•    A collaborative problem solver, experienced in working closely with Business Analysts, Developers, and Subject Matter Experts to resolve issues and deliver outcomes that meet business needs.
•    A results-oriented professional who leads user acceptance testing (UAT), developing and overseeing testing strategies in an agile environment to ensure business requirements are fully validated.
•    A business strategist who leverages detailed cost-benefit analysis to make informed recommendations and secure stakeholder buy-in for key insurance projects.
•    A trusted advisor who provides strategic guidance on Auto, Property, and Travel Insurance projects, ensuring compliance with business and regulatory standards.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Vaccination Policy

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.