Senior Business Consultant - Process Improvement and Automation

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives, and product and service discounts
• Pay-for-performance and best-in-class recognition programs and
• Competitive benefits include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

• Lead large and complex transformative business initiatives involving system and process changes
• Identify process improvement, automation, and AI-enabled opportunities to reduce manual efforts, strengthen quality controls, and enhance customer or broker experience
• Act as a lead technical resource, responsible for technical design, development, testing and delivery to meet business needs 
• Regularly make informed decisions in complex situations from end-to-end, with limited direction
• Act as a technical liaison to ensure requirements are clear and well understood
• Identify, develop, document and execute testing strategies with acceptance criteria to validate business needs
• Produce quality documents including business processes and controls, requirements and specifications, test plans, and user guides
• Adhere to organizational standards set by CCG
• Adhere to national compliance and regulatory requirements
• Facilitate discussions with stakeholders to understand existing processes and identify business needs and translate into system solutions
• Apply expert elicitation techniques to probe, challenge and understand business problems
• Evaluate the feasibility of proposed solutions architecture, ensuring consistency and integration with existing and planned architectures
• Assess risk by identifying potential exposures and the volatility, likelihood, consequences, time horizon and correlation associated with the risk
• Identify and communicate impacts of system/process changes to upstream and downstream processes
• Develop and maintain key stakeholder relationships
• Maintain accountability for end-to-end process coordination and repeatable operational activities
• Assist in the development and application of methodologies and best practices
• Create technical design documents, deployment guides, configuration guides
• Influence the design of new, innovative operational activities
• Work with team members and key stakeholders to coordinate dependencies across initiatives
• Identify emerging organizational challenges to inform data driven decision making
• Support leadership throughout all phases of the project lifecycle and strategic initiatives

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Completed post-secondary education in Business or Information Technology
• 5+ years of professional experience with hands-on software development or technical consulting
• CIP, CBAP, PMI-PBA, CAPM, and/or PMP are an asset
• Solid understanding of PM methodology
• Strong interpersonal skills and ability to work in a team environment
• Strong analytical and problem-solving skills
• Excellent written and verbal communication and presentation skills
• Strong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical models
• Working knowledge of M365 applications (Office, Planner, Visio, Power BI)
• Experience in process improvement, automation, and AI tools (Power Automate, Copilot)
• Knowledge of software development and testing practices
• Knowledge of insurance policy, claims & billing systems and Imaging applications

Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
We may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.