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Senior Business Solutions Consultant

Date: Jan 19, 2023

Location: Mississauga, ON, CA, L4W 0A5

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners.

Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

What You Will Do

  • Design and deliver quality system solutions that meet business requirements and are compliant with regulatory guidelines    
  • Lead large and complex transformative business initiatives involving system and process changes
  • Act as a lead technical resource, responsible for technical design, development, and testing
  • Resolve technical issues and deliver appropriate solutions
  • Regularly make informed decisions in complex situations from end-to-end, with limited direction from Business Solutions Group Leadership
  • Provide education, counsel, and advice on both internal and external projects/opportunities as appropriate  
  • Identify, develop, document, and execute testing strategies with acceptance criteria to validate business requirements
  • Produce quality documents including business processes and controls, requirements and specifications, test plans, and user guides
  • Critically evaluate information gathered from multiple sources to understand business needs
  • Apply expert elicitation techniques to probe, challenge and understand business problems
  • Assess risk by identifying potential exposures and the volatility, likelihood, consequences, time horizon and correlation associated with the risk
  • Develop and maintain key stakeholder relationships
  • Support Project Managers and leadership throughout all phases of the project management lifecycle
  • Create technical design documents, deployment guides, configuration guides where applicable
  • Work with team members and key stakeholders to coordinate dependencies across initiatives, ensuring all cross-functional requirements are delivered on time
  • Provide On-call Support for Investigation and Resolution of system issues and inquiries
  • Stay up to date on industry and technical trends through participation in professional associations, practice communities & individual learning
  • Support leadership in the development and roll-out of strategic initiatives

Who You Are

  • CIP or Post-secondary education in business or information technology management preferred
  • CRM, CBAP, and/or PMP are considered an asset
  • 5+ years of professional experience with hands on software development or technical consulting
  • Working knowledge of Windows based application systems (13.MS Office, SQL) including MS Office suite
  • Proficient in programming or scripting languages such as HTML, XML, Java and Java Script
  • Experience designing data schemes and models and with relational databases
  • Knowledge of software testing practices with strong understanding of PM methodology
  • Prior Auto / Property / Travel Insurance experience an asset
  • Strong written and verbal communication skills
  • Excellent inter-personal skills with the ability to work independently or in a team environment 
  • Detail oriented with strong analytical and problem-solving skills
  • Technology driven with an ability to work with concepts or ideas 

What’s In It For You

  • Competitive total compensation and benefits package  
  • Annual shared success program based on performance 
  • Annual merit increases based on performance 
  • Defined Contribution Pension Plan with a matching contribution component 
  • Complimentary CAA Membership

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.