Senior Claims Adjuster, ADR

Date: Mar 29, 2024

Location: Mississauga, ON, CA, L4W 5N1

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative. 
We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

What You Will Do 

The Senior Claims Adjuster, Alternative Dispute Resolution (ADR) is responsible for handling disputes on Ontario Accident Benefit files.  The successful candidate has License Appeal Tribunal (LAT) work experience, Accident Benefits (AB) claims handling experience and a strong understanding of the SABs.  

  • Attend LAT conferences/hearings and represent the company in negotiation and settlement process at the LAT
  • Identify trends and opportunities to improve the overall quality and performance in the delivery of claims services
  • Demonstrate exposure recognition through proactive file handling with strong analysis
  • Participate in Large Loss Committee on files as applicable
  • Instruct Counsel on files in dispute
  • Liaise with AB department to ensure appropriate reserving and disposition planning is in place
  • Champion change and continuous improvement within AB/ADR and the Claims Department
  • Maintain awareness of case law and industry trends/changes to ensure Echelon is prepared to respond in a manner consistent with Echelon’s vision and values
  • Provide coaching and mentoring on technical and professional skills while maintaining technical claims and jurisdictional expertise
  • Communicate in a timely and respectful manner with all stakeholders
  • Participate in special projects, assignments and other duties as assigned

Who You Are 


  • Minimum of 5 years of AB claims experience with solid SABs knowledge and experience with all levels of filing handling
  • Post-secondary education completed in a related field
  • CIP/FCIP designation or working towards completion is preferred
  • ADR/LAT experience, AB adjusting experience
  • Strong understanding of the Insurance acts, Regulations and regulatory compliance 
  • Strong analytical thinking and problem solving skills and effective negotiation 
  • Detail oriented individual with a customer service focus
  • Exceptional team player yet capable of operating independently
  • Strong written/verbal communication skills 
  • Excellent time management skills with an ability to effectively prioritize and produce a quality product
  • Excellent organizational skills to schedule, organize, and carry out work assignments with established work plans and adjust work schedules according to changing priorities
  • Ability to adjust work schedule and participate in extended hours duties as required
  • Strong computer skills including working knowledge of Microsoft Office Suite (MS Word, MS Excel, Outlook) and various Claims systems 

What’s In It For You

  • Competitive total compensation and benefits package  
  • Annual shared success program based on performance 
  • Annual merit increases based on performance 
  • DC Pension Plan with a matching contribution component 
  • Complimentary CAA Membership 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.