Senior Claims Adjuster, Commercial Physical Damage (ECH-ON)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. 

We offer:
•    Work-life harmony with access to an award-winning holistic wellness program,
•    Continuous learning through our robust corporate curriculum and education reimbursement program,
•    Incredible rewards, travel incentives, and product and service discounts, 
•    Pay-for-performance and best-in-class recognition programs, and
•    Competitive benefits that include a defined contribution plan, personal spending account, and so much more.  

Join our growing team where everyone belongs!

Position Details

What You Will Do 

The Commercial Auto Physical Damage Claims Adjuster is responsible for the handling of claims related to automobiles, taxis, dealerships, rental vehicles, towing services, and driving schools. The claims are of high-complexity, and the successful candidate will have a dynamic personality and the ability to thrive in a high-performance environment. The Commercial Auto Physical Damage Claims Adjuster will ensure claims are thoroughly investigated, fairly evaluated, and promptly resolved in accordance with the company guidelines and industry best practices.

• Leads complex investigations, handles diffuclt negotiations, settles and resolves disputed claims
• Effectively communicate with stakeholders to gather information and resolve claims efficently
• Manage claims in litigation, particpate in mediations, pre-trials and settlement conferences
• Direct vendor partners as necessary to ensure timely delivery of services
• Mentoring of junior or intermediate Associates
• May participate in special projects and presentations

Who You Are

• Post-secondary education or equivalent experience
• CIP or working towards designation
• Minimum of 5 years experience handling commercial auto physical damage claims
• Strong organizational, desk management, decision-making and problem solving skillset to deliver proactive and timely resolutions
• Well versed in interpreting insurance contracts and coverage requriements across various jurisdictions
• Knowledable of claims settlement pracitces, policy wording, fraud investigations and addressing complex coverage issues       

Our Commitment

We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.
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