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Senior Claims Adjuster CGL Bodily Injury

Date: Jun 17, 2022

Location: Mississauga, ON, CA, L4W 0A5

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative. 
We work hard and play hard. We're about doing what's right and feeling good about it. 

Position Details

What You Will Do 

Reporting to the Manager, Claims, the Senior Claims Adjuster Commercial General Liability and Bodily Injury is responsible for oversight and handling of complex long haul trucking, towing, commercial general liability and commercial automobile claims. The claims are moderate to severe in nature and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment. The Senior Claims Adjuster Commercial General Liability and Bodily Injury ensures claims are properly investigated, evaluated, and resolved in a timely manner.  


  • Provide oversight of external adjusters on outsourced claims
  • Investigate, evaluate, negotiate commercial lines casualty claims of moderate to high complexity  
  • Manage challenging coverage claims with tact and professionalism
  • Conduct technical audits to monitor quality, activity, reserving and expenses
  • Timely, accurate reserving in line with Corporate protocols and guidelines
  • Maintain control over expenses through pro-active handling techniques
  • Direct vendor partners as necessary 
  • Provide high quality customer experience to all stakeholders 
  • Collaborate effectively with peers/other departments   
  • Present Large Losses to a Committee
  • Obtain approval from Manager on claims above authority
  • Remain up-to-date on industry trends and case law
  • Manage claims in litigation, participate in mediations, pre-trials and settlement conferences
  • Occasional travel is required

Who You Are 


  • Post-secondary education or equivalent experience 
  • CIP or working towards designation 
  • Minimum of 7 years experience handling casualty/CGL claims required
  • Strong organizational; decision making and problem solving skillset
  • Excellent communication skills, both written and verbal
  • Demonstrated negotiation skills
  • Adaptability and willingness to learn 
  • Ability to understand insurance contracts in various jurisdictions 
  • Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
  • Good time management skills
  • Ability to collaborate in a team environment; prioritize and multi-task
  • Ability to cross-reference information with attention to detail
  • Strong general computer knowledge required  Post-secondary education completed in a related field

What’s In It For You

  • Competitive total compensation and benefits package  
  • Annual shared success program based on performance 
  • Annual merit increases based on performance 
  • Registered Retirement Savings Plan with a matching contribution component 
  • Complimentary CAA Membership 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
As an organization we are focused on safety, which includes the safety and well-being of our Associates.  Therefore, you must be and remain fully vaccinated as a condition of employment.