Senior Claims Adjuster - Long Haul Trucking and Cargo

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! 

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs! 

Position Details

Reporting to the Unit Manager, Casualty, Commercial Auto & CGL Claims, the Senior Claims Adjuster - Long Haul Trucking and Cargo is responsible for oversight and handling of claims involving long haul trucking and cargo policies across multiple provinces in Canada. The claims will have varying levels of complexity in a multitude of jurisdictions with priority given to more complex, high exposure files.

What You Will Do

• Effectively guide and assist the insured through the claim process, to achieve service excellence and successful file resolution
• Ensure immediate and effective responses are provided through written/telephone communication to the following: clients, cargo claimants, lawyers, and service providers
• Responsible for posting reserves and issuing claims payments within authority
• Demonstrate a deep expertise of the automobile insurance policy and applicable insurance legislation
• Identification of potential fraud in both first-and third-party claims
• Complete timely reviews of applicable legislation effecting cargo claims and report to management of any change
• Manage and maintain file diaries, notes, and documents as per company Technical Guides
• Review loss reports, letters, and documents
• Secure policy documentation for proper coverage analysis
• Review and authorize appropriate repair or total loss settlements within authority
• Educate insureds on claim process, timelines, expectations for file resolution assistance
• Negotiating settlement of various claims subject to policy language and jurisdictional legislation
• Preparation of settlement proposals based on assessments provided by trusted vendors
• Secure agreements for damages to cargo and third-party property based on legislation-compliant documentation and assessments from trusted vendors
• Collaborate with peers/other departments such as Underwriting and Accounting
• Provide ad-hoc and formalized training and mentoring to peers and junior level associates
• Occasionally provide mentoring to personal lines associates who are seeking to further their career in the commercial operation

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Completed University degree or college diploma
• Completed CIP designation
• FCIP designation or working towards completion
• 2+ years’ experience handling personal lines auto claims
• 5 -7 years’ experience handling commercial long-haul trucking and cargo claims
• Ability to understand insurance contracts in various jurisdictions
• Knowledge of principles and practices of claims settlement, policy wordings, fraud investigations, and coverage issues
• Strong working knowledge of MS Office Suite
• Working knowledge of Guidewire Claims Center preferred
• Ability to identify, secure, and analyze information with attention to detail
• Excellent communication, interpersonal, problem solving, time management & negotiation skills

Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
We may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.