Unit Manager, Accident Benefits Claims

Date: Jul 5, 2024

Location: Mississauga, ON, CA, L4W 5N1

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative. 
We work hard and play hard. We're about doing what's right and feeling good about it. 

Position Details

What You Will Do 

Reporting to the Manager, Accident Benefits, the Unit Manager, Accident Benefits Claims will oversee a team of Adjusters that will  responsible for oversight and handling of automobile, long haul trucking, motorcycle, and recreational vehicle Accident Benefits claims. The claims are of moderate to high complexity and severity. 

  • Lead, manage and develop claim associates to maximize full performance potential 
  • Provide coaching on claims technical skills and strategic direction on claims handling
  • Oversight of consistent reserving practices in accordance with reserving philosophy
  • Assist with review and preparation of large loss reports
  • Ensure adherence to Regulatory requirements
  • Manage distribution of workload and monitor capacity and resourcing
  • Conducts regular feedback discussions with associates regarding training needs, development plans, execution of plans, and performance results
  • Encourages continuous learning within the team 
  • Creates and delivers performance reviews along with action plans to manage performance
  • Delivers exceptional customer service, internally and externally

Who You Are 

  • Post-secondary education or equivalent industry experience  
  • A minimum of 5 years of claims handling experience; handling complex files 
  • A minimum of 2 years of leadership experience 
  • Relevant and progressive claims experience, inclusive of technical and coverage issues, management /resolution.  
  • Working knowledge of the SABS/Insurance Act and other legislation governing property and casualty insurance claims.  
  • Familiarity with established and recent case law (FSCO/LAT)
  • Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
  • Strong working knowledge of Microsoft Office Suite (MS Word, MS Excel, Outlook)
  • Progressive experience in training / mentoring / coaching using a variety of approaches

What’s In It For You

  • Competitive total compensation and benefits package  
  • Annual shared success program based on performance 
  • Annual merit increases based on performance 
  • Registered Retirement Savings Plan with a matching contribution component 
  • Complimentary CAA Membership 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
As an organization we are focused on safety, which includes the safety and well-being of our Associates.  Therefore, you must be and remain fully vaccinated as a condition of employment.