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Unit Manager, Casualty Commercial Auto & CGL (ON)

Date: Mar 10, 2023

Location: Mississauga, ON, CA, L4W 5N1

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative. 
We work hard and play hard. We're about doing what's right and feeling good about it. 

Position Details

What You Will Do 


  • Leads, manages and develops claim associates to maximize full performance potential.  
  • Provide coaching on claims technical skills and strategic direction on claims handling
  • Oversight of consistent reserving practices in accordance with reserving philosophy
  • Assist with review and preparation of large loss reports
  • Manage distribution of workload and monitor capacity and resourcing
  • Works with management in executing claims corporate strategies, creating performance targets & Shared Success Goals that complement those strategies.   
  • Analyzing reports and creating action plans to ensure targets and goals are being achieved.  
  • Completion of claim reviews to ensure appropriate application of department requirements for handling including: coverage, investigation, reserving, service levels, vendor usage, recovery and evaluation. 
  • Ensure compliance with Regulatory bodies in various provinces.   
  • Accountable for the customer experience as delivered by the team.  
  • Responds to customer concerns and complaints in an effective and timely manner; that customer concerns are acknowledged within 24 hours and resolved within 48.  
  • Collaborate with Ombudsperson to resolve formal complaints
  • Promotes Echelon’s escalation process.  

Who You Are 


  • Post-secondary diploma/degree, or CIP designation, or industry experience as an equivalent
  • A minimum of 7 years of claims handling experience; handling complex files 
  • A minimum of 2 years of leadership experience 
  • Relevant and progressive claims experience, inclusive of technical and coverage issues, management / resolution.  
  • Familiarity with established and recent case law
  • Understanding/appreciation of various legal jurisdictions across North America
  • Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
  • Use of claim operating systems  
  • Strong working knowledge of Microsoft Office Suite (MS Word, MS Excel, Outlook)
  • Strong Leadership, Communication, and multi-tasking skills

What’s In It For You


  • Competitive total compensation and benefits package  
  • Annual shared success program based on performance 
  • Annual merit increases based on performance 
  • Registered Retirement Savings Plan with a matching contribution component 
  • Complimentary CAA Membership 

Our Commitment

Our Commitment 

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.