Unit Manager, National Claims Support & Intake ECH

Date: Jul 10, 2024

Location: Mississauga, ON, CA, L4W 5N1

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative. 
We work hard and play hard. We're about doing what's right and feeling good about it.     


Position Details

As the Unit Manager, National Claims Support & Intake, you will oversee a team of FNOL Associates and responsible for a wide variety of administrative processes supporting critical Department workflows. 

What You Will Do 

  • Lead, manage and develop the FNOL team to maximize performance and efficiency
  • Deliver exceptional customer service, both internally and externally
  • Recommend continuous improvement ideas and value added initiative to Claims
  • Coordinate resources and participate in projects and system testing as needed
  • Provide coaching for administrative processes and develop new workflows as needed
  • Ensure adherence to Regulatory requirements including transaction input and coding
  • Conduct feedback discussions with associates for performance & development

Who You Are 

  • Post-secondary education completed in a related field
  • A minimum of 2 years of leadership or supervisory experience
  • A minimum of 5 years of claims customer service or FNOL call center experience or equivalent
  • Working knowledge of property and casualty insurance operational departments 
  • Excellent verbal and written communication skills
  • Have excellent judgment and strong problem-solving skills
  • Possess exceptional organizational skills and an ability to prioritize workloads 

What’s In It For You

  • Competitive total compensation and benefits package
  • Annual shared success program based on performance
  • Annual merit increases based on performance
  • DC Pension Plan with a matching contribution component 
  • Complimentary CAA Membership 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.