Unit Manager, National Claims Support & Intake

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. 

We offer:
•    Work-life harmony with access to an award-winning holistic wellness program,
•    Continuous learning through our robust corporate curriculum and education reimbursement program,
•    Incredible rewards, travel incentives, and product and service discounts, 
•    Pay-for-performance and best-in-class recognition programs, and
•    Competitive benefits that include a defined contribution plan, personal spending account, and so much more.  

Join our growing team where everyone belongs!

Position Details

As the Clerical – Unit Manager, you will oversee a team of FNOL Associates responsible for a wide variety of administrative processes supporting critical Department workflows. 

What You Will Do 

• Lead, manage and develop the FNOL team to maximize performance and efficiency
• Deliver exceptional customer service, both internally and externally
• Recommend continuous improvement ideas and value added initiative to Claims
• Coordinate resources and participate in projects and system testing as needed
• Provide coaching for administrative processes and develop new workflows as needed
• Ensure adherence to Regulatory requirements including transaction input and coding
• Conduct feedback discussions with associates for performance & development

Who You Are

• Post-secondary education completed in a related field
• A minimum of 2 years of leadership or supervisory experience
• A minimum of 5 years of claims customer service or FNOL call center experience or equivalent
• Working knowledge of property and casualty insurance operational departments 
• Excellent verbal and written communication skills
• Have excellent judgment and strong problem-solving skills
• Possess exceptional organizational skills and an ability to prioritize workloads 

Our Commitment

We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. 

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