Share this Job

Unit Manager, Physical Damage (12-14 Month Contract Opportunity)

Date: Jul 28, 2022

Location: Mississauga, ON, CA, L4W 0A5

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative. 

We work hard and play hard. We're about doing what's right and feeling good about it. 

Position Details

What You Will Do 

  • Lead, manage and develop claim associates to maximize full performance potential, overseeing a team of adjusters on both personal and commercial policies.  
  • Provide coaching on claims technical skills and strategic direction on claims handling
  • Ensure adherence to corporate reserving practices  
  • Ensure equitable distribution of claims within the team
  • Conducts regular feedback discussions with associates regarding training needs, development plans, execution of plans, and performance results
  • Encourages continuous learning within the team 
  • Creates and delivers performance reviews along with action plans to manage performance
  • Delivers exceptional customer service, internally and externally


Who You Are 

  • Post-secondary education, or equivalent industry experience  
  • A minimum of 3-5 years of claims handling experience; handling complex files 
  • A minimum of 1 year of leadership experience 
  • Relevant and progressive claims experience, inclusive of technical and coverage issues, management / resolution
  • Relevant and progressively more responsible claims experience, inclusive of technical and coverage issues, management / resolution
  • Working knowledge of the OAP 1 and Insurance Act and other legislation governing property and casualty insurance claims

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.